AirSewa received over 7,200 complaints against India's air carriers
Complaints against domestic air carriers swelled to more than 7,200 in the last 20 months, government data has revealed.
Of the 7,251 complaints received by Civil Aviation Ministry platform AirSewa from December 2016 to July this year, 2,233 pertained to flight delays and 1,753 were related to ticket fare and refunds, the data tabled in Parliament on August 2 said.
Air traffic has grown exponentially over the years and between January and June this year, 6.84 crore passengers traveled by air, but the baggage of woes for passengers has also increased parallelly, observed an industry insider.
The draft Air Passenger Citizen Charter should be implemented without any delay and on a non-partisan basis, if the government is serious about addressing these issues, he said.
The draft charter was released in May, with an assurance from the ministry that it would be implemented within two months. However, it is still at the consultation stage.
Aviation watchdog the Directorate General of Civil Aviation (DGCA), in its latest report, also revealed that there was no decline in the complaints of domestic air passengers regarding luggage mishandling and 27.5 percent of the complaints received in June this year were related to baggage. It shot up from 21 percent of all the complaints in April to 23.9 percent in May and to 27.5 percent in June.
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