"Retail has emerged as top industries in terms of digital investments", says Zinnov Zones' Partner & Practice Head
Zinnov Zones is an annual rating published by Zinnov which rates Service Providers based on their competencies and capabilities.
Speaking at the launch of the report, Praveen Bhadada, Partner & Practice Head, Digital Transformation, Zinnov, said, "Over the last 18 months, retail has emerged as one of the top industries in terms of digital investments.
These investments are targeted at three broad categories - e-commerce-led new revenues, high customer experiences across all engagement channels, and intelligent operations to ensure optimizations at all levels. On an average, large retailers globally are working with at least 25 new age digital start-ups & ISVs to deliver on these use cases."
Further, elaborating on the huge outsourcing opportunity, he said, "While the $23Bn outsourcing opportunity is huge, Service Providers who are placing bets on 'Outcome Economy and Customer value' are the ones who are going to lead in the long term. Capabilities in digital infrastructure, IoT, AI & data management, Retail-specific IPs & solutions as well as differentiated engagement models are becoming table stakes to win the market."
About Zinnov Zones
Zinnov Zones is an annual rating published by Zinnov which rates Service Providers based on their competencies and capabilities. Since 2009, Zinnov Zones (previously known as GSPR - Global Service Provider Ratings) has become one of the most trusted reports globally, for both enterprises and Service Providers to better understand the vendor ecosystem in multiple domains, such as Digital Transformation, Product Engineering, IoT Services, Media & Entertainment, and Robotic Automation.
Given the focus of retail enterprises on digital services and the need for evaluation of the relevant Service Providers in the space, Zinnov extended its Zinnov Zones methodology to this domain and launched 'Zinnov Zones - Retail Digital Services,' for the first time in 2016.
Founded in 2002, Zinnov is a global management and strategy consulting firm, with a presence in Silicon Valley, Houston, Bangalore, and Gurgaon. Over the past 16 years, Zinnov has successfully consulted with over 250+ Fortune 500 customers to develop actionable insights that help them in their transformation journeys. With core expertise in Product Engineering and Digital Transformation, Zinnov assists clients by:
- Enabling companies to develop and optimize a global engineering partner strategy to achieve higher throughput, innovation, productivity, and cost savings;
- Growing revenue for companies' products and services in India and other emerging markets;
- Helping MNCs expand and/or consolidate their globalization footprint.
With their team of experienced professionals and research teams, Zinnov serves clients from across software, semiconductor, consumer electronics, automotive, storage, telecom & networking, healthcare, banking, financial services, and retail verticals in the US, Europe, Japan, and India. For more information, visit https://zinnov.com/
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