BPO services provider ICCS plans to hire over 7,000 people in next 12 months

Business process outsourcing service provider ICCS on Thursday said it plans to hire over 7,000 people in the next 12 months across business verticals.

ICCS currently has delivery centres in eight locations and manages 15 million customer interactions every month with the support of over 6,600 executives, ICCS said in a statement.

The company will consider hiring 7,000 talent in a variety of areas, including customer support, operations, outbound and inbound support, market research, human resource, finance, marketing, customer satisfaction surveys among others.

ICCS, after generating Rs 115 crore in revenue in 2021–2022, now aims to reach Rs 175 crore by the end of this financial year.

''Alongside actively recruiting new talent, we onboard 500 plus callers every month across multiple geographies so that we are able to serve our diverse customer base better,'' ICCS CEO and founder Divij Singhal added.

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