Firstsource Unveils UnBPO™: Revolutionizing Outsourcing with Technology-Driven Solutions

Firstsource Solutions Limited announces UnBPO™, a transformative approach to outsourcing that prioritizes technology, innovation, and outcome-driven solutions. As traditional BPO models become outdated, Firstsource is redefining the industry with a focus on AI, partnerships, and hyper-personalized skill development, setting new standards for the future of business process services.

Firstsource Solutions Limited has launched UnBPO™, marking a significant departure from traditional outsourcing models. By emphasizing technology, innovation, and outcome-driven solutions, Firstsource aims to redefine the business process outsourcing (BPO) sector and position itself for future growth.

Ritesh Idnani, CEO of Firstsource, insists that as the technology landscape evolves, traditional BPO models can no longer adequately support businesses seeking agility. 'UnBPO™ is our strategic response to this need for transformation, enabling clients to unlock real value,' Idnani stated, emphasizing the role of AI and partnerships in this shift.

Industry experts, including Phil Fersht of HFS Research, acknowledge the industry's disruption and praise Firstsource's proactive approach. Through UnBPO™, Firstsource is spearheading a tech-driven, outcome-based future for BPO services, redefining relevance in a fast-paced, AI-driven world.

(With inputs from agencies.)