Ozonetel and Locobuzz Unite to Revolutionize Customer Experience

Ozonetel teams up with Locobuzz to integrate their AI-driven platforms, creating a singular customer experience ecosystem. This collaboration promises enhanced customer interactions, streamlined processes, and significant business gains for brands across multiple sectors. The partnership aims to redefine end-to-end customer experience management in a rapidly growing market.

In a groundbreaking development in the customer experience domain, Ozonetel, renowned for its unified customer experience intelligence platform, oneCXi, has entered a strategic alliance with Locobuzz, a leader in AI-driven digital customer experience management. This partnership aims to merge Ozonetel's omnichannel CCaaS platform and Locobuzz's social AI-powered CX stack, establishing a cohesive ecosystem where social, digital, and voice interactions unite across the entire customer lifecycle.

As digital transformation accelerates, industries such as retail, e-commerce, BFSI, telecom, and hospitality are prioritizing integrated customer interactions. Fragmented experiences hinder engagement and business opportunities, but platforms like Ozonetel-Locobuzz promise seamless interactions and faster resolutions. The collaboration addresses customer experience fragmentation by converging social conversations, digital interactions, and voice communications with full customer context into a unified workspace.

Several leading brands, including Axis Bank, HDB Financials, Toyota, and Dish TV, already leverage these platforms. By choosing unified CX orchestration over fragmented tools, enterprises achieve lower total cost of ownership and higher agent productivity. The integration boosts customer satisfaction and retention, promising a transformative approach to managing customer experiences across all channels, guided by a singular intelligence layer.

(With inputs from agencies.)