Italy Probes EasyJet: Allegations of Unfair Baggage Fees

Italy's antitrust authority has launched an investigation into easyJet for allegedly misleading customers about baggage charges, stating that their website and app defaulted to bundled purchases. EasyJet claims compliance with consumer laws and commits to cooperating with the investigation.

Italy's antitrust authority has initiated an investigation into budget airline easyJet concerning alleged unfair business practices regarding baggage charges.

The authority claims that easyJet's website and app display only average prices for checked baggage and sports equipment for round trips, but tend to make bundled purchases the default choice, potentially misleading consumers about costs per journey leg. Customers had to interrupt the booking process to select baggage preferences per leg.

In response, easyJet stated their adherence to consumer laws, emphasizing transparency and fairness for customers, and pledged full cooperation with the ongoing investigation, while contemplating their next steps upon reviewing the notice.