FedEx and ServiceNow Revolutionize Supply Chains with AI-Powered Collaboration

FedEx and ServiceNow have announced a new AI-powered supply chain solution at the 'Knowledge 2026' AI conference. The collaboration aims to optimize workflows and enhance customer experiences through AI-driven automation, utilizing data from FedEx Dataworks integrated into the ServiceNow platform, promising smarter supply chains.

FedEx and ServiceNow have strengthened their partnership by unveiling an AI-powered supply chain solution at the 'Knowledge 2026' AI conference in Las Vegas. This collaboration is set to optimize workflows and elevate customer experiences through advanced AI-driven automation.

The initiative involves integrating FedEx Dataworks' logistics intelligence directly into the ServiceNow Source-to-Pay platform, ensuring resilient value chains. As Bill McDermott, Chairman and CEO of ServiceNow, emphasized, transforming supply chains in today's rapidly changing environment is crucial for progress.

The extensive global network of FedEx generates more than two petabytes of data daily, according to Raj Subramaniam, CEO of FedEx Corporation. Together, the companies aim to improve customer workflows and enhance supply chain efficiency. Additionally, ServiceNow launched new data features designed to overcome data fragmentation, boosting enterprise intelligence and agentic AI workflows.