Simplifying Insurance Policies: A Call for Clarity

IRDA advisory committee member Pushpa Girimaji emphasizes the importance of drafting clear and simple insurance policy terms to reduce customer grievances. She calls for a decrease in 'non-entertainable complaints' and fair resolution of insurance claims by insurance companies.

Insurance companies must write policy terms in straightforward, easily comprehensible language to minimize customer grievances, an IRDA advisory committee member recommended on Monday.

Pushpa Girimaji, a member of IRDA's Insurance Ombudsman Advisory Committee, highlighted the pressing need to cut down 'non-entertainable complaints' handled by the insurance ombudsman.

During the insurance ombudsman's foundation day event, Girimaji underscored the necessity for fairness in processing customers' insurance claims.