JK Samadhan: Efficient Grievance Redressal in Jammu & Kashmir

JK Samadhan, Jammu & Kashmir's grievance redressal platform, addressed over 88,091 complaints out of 1.02 lakh in 2025, showing an 86.27% disposal rate. Chief Secretary Atal Dulloo emphasized the importance of timely responses and citizen satisfaction, with registration reaching 69% of target households across the Union Territory.

Jammu and Kashmir's public grievance platform, JK Samadhan, successfully resolved over 88,000 complaints out of 1.02 lakh received in 2025. This marks an impressive 86.27% resolution rate, authorities announced on Sunday.

The data was presented during a review meeting led by Chief Secretary Atal Dulloo, who assessed the system's performance across departments.

District-level citizen registrations have been exemplary, with Ganderbal achieving 115% coverage. Dulloo underscored the urgency of managing grievances effectively, urging departments to enhance communication and responsiveness.