OPPO India Leads in Customer Satisfaction for After-Sales Services

OPPO India tops customer satisfaction ratings for after-sales services, excelling in repair transparency, speed, cost efficiency, staff knowledge, and multilingual support. A survey by Counterpoint Research found 62% of OPPO customers were 'very satisfied' with the service compared to other brands. Their 'new generation' centers revolutionize customer experience.

In a recent survey conducted by Counterpoint Research, OPPO India has emerged as the leader in customer satisfaction for after-sales services. The survey evaluated the experiences of over 2,000 customers across India's top five smartphone brands and found that 62% of OPPO customers were 'very satisfied' with their in-store after-sales service.

OPPO India excelled in key parameters such as repair quality, cost efficiency, timely resolution of issues, transparency, and multilingual communication. Notably, OPPO led in repair transparency, with 78% of repairs conducted in front of customers, and in the speed of issue resolution, handling 35% of repairs within an hour.

Savio D'Souza, Head of Product Communications at OPPO India, credited the company's success to initiatives like the 'Service Centre 3.0' and 'OPPO Self-Help Assistant', which align with India's 'Right to Repair' framework. OPPO's after-sales network includes 560+ service centers across 500+ cities.

(With inputs from agencies.)