AI Revolution: The Future of India's IT Workforce

LimeChat, an Indian startup, is revolutionizing customer service with AI chatbots that can replace human jobs, threatening traditional roles as AI integration accelerates in India's $283 billion IT industry. This transformation, embraced by companies like LimeChat, proposes a shift from human-driven tasks to AI, with impacts on employment and economic growth.

In an Indian startup office, developers are meticulously crafting AI chatbots that mimic human interaction. LimeChat aims to near-eliminate the need for customer service jobs, as its AI agents allow clients to cut 80% of the workforce required for handling customer queries.

The rapid adoption of AI systems is reshaping India's IT sector, formerly a global back office. The technology now encroaches on jobs traditionally held by graduates in customer care, fueling AI startups aiming to reduce staffing costs despite consumer preference for human interaction.

This upheaval, as India's IT industry worth $283 billion transitions to AI-driven services, prompts concerns about job security. While the sector swiftly adapts, questions arise about social safety nets and employment strategies as routine jobs disappear and AI-generated opportunities emerge.

(With inputs from agencies.)