Need to have multiple courier partners to tackle service fluctuation: Report

The research was conducted on the best practices to be followed by e-commerce and logistics industry in the post-COVID scenario. "We are glad to partner with Unicommerce and have come up with this report that helps and put these practices in a clear perspective and understanding to help organisations establish the right plan in the face of the unexpected.

It is important to have multiple courier partners as the industry will experience fluctuations in serviceability in the near future, according to a research released on Friday. The research - by Clickpost and Unicommerce - also said that there is a need to limit the workforce in warehouses, PPE kits for employees and regular checkup of staff amid COVID-19. The research was conducted on the best practices to be followed by e-commerce and logistics industry in the post-COVID scenario.

"We are glad to partner with Unicommerce and have come up with this report that helps and put these practices in a clear perspective and understanding to help organisations establish the right plan in the face of the unexpected. With this partnership, we intend to bring Amazon-like operational excellence to all the e-commerce retailers," Pranshu Kacholia VP, Business, Clickpost said. He added that digitisation ensures that the e-commerce company has full visibility on key metrics of warehouse and logistics operation such as cost of fulfilment and delivery percentage.