Thiruvananthapuram Airport Achieves Level-2 Certification for Customer Experience

Thiruvananthapuram International Airport, managed by Adani Airport Holdings Limited, has been awarded Level-2 certification for customer experience by the Airport Council International. The accreditation was granted based on improvements in governance, operational excellence, and customer service initiatives, demonstrating the airport's commitment to passenger satisfaction.

The Thiruvananthapuram International Airport, under the management of Adani Airport Holdings Limited (AAHL), has secured the prestigious Level-2 certification for customer experience from the Airport Council International (ACI), the airport authorities announced on Tuesday.

The Airport Customer Experience Accreditation by ACI is a structured program aimed at guiding airports toward achieving superior customer experience management standards, according to a statement from Thiruvananthapuram International Airport Ltd (TIAL).

Criteria such as airport culture, governance, operational enhancements, customer strategy, and customer understanding are considered for Level-2 accreditation, TIAL noted. The award reflects the airport's commitment to providing excellent customer service through various initiatives over the past year, including the introduction of e-Gates, improved retail offerings, and better food and beverage options.

The recognition also underscores the dedication of the Thiruvananthapuram airport team in enhancing passenger satisfaction. 'With state-of-the-art infrastructure and ongoing technological advancements, Thiruvananthapuram airport is committed to ensuring safe, efficient, and convenient travel for all passengers,' stated TIAL in the release.

(With inputs from agencies.)