Vodafone Idea and IBM Unite to Propel AI-Led Telecom Transformation

Vodafone Idea (Vi) partners with IBM to boost operational efficiency and customer experience via a strategic AI collaboration. The initiative involves creating an AI Innovation Hub and a unified DevOps model, enhancing Vi’s digital strategy amid India's dynamic telecom sector.

In a progressive move to fortify its digital capabilities, Vodafone Idea (Vi) has forged a strategic collaboration with tech giant IBM. The alliance aims to enhance operational efficiency, service reliability, and customer engagement through the deployment of advanced artificial intelligence (AI) technologies and a cohesive DevOps execution model. Central to this initiative is the newly established AI Innovation Hub, dedicated to modernizing Vi's IT and business processes through the collaborative efforts of Vi and IBM Consulting experts.

Vodafone Idea's Chief Technology Officer, Jagbir Singh, highlights the partnership with IBM as pivotal in Vi's digital evolution, aiming for AI-driven growth and expedited software development cycles. The AI Innovation Hub is envisioned as a lynchpin in Vi's modernization efforts, integrating AI into its development and operational functions, positioning the company as an industry innovator in the telecom sector.

This collaboration, anchored in a long-standing relationship spanning over 17 years, leverages IBM's global expertise and partner ecosystem. It underscores a shared commitment to digital transformation, operational excellence, and resilient future-ready infrastructure, amidst India's dynamic telecom environment marked by rapid digital changes and 5G deployments.

(With inputs from agencies.)