IIT Madras to analyse CBSE portal issues; experts to assist till system becomes robust

IIT Madras will depute at least two faculty members and support staff to assist the CBSE in resolving technical issues with the revaluation process.

The Indian Institute of Technology (IIT) Madras will depute at least two faculty members and support staff to assist the CBSE in resolving the ongoing technical issues related to the revaluation process, IIT Madras Director V Kamakoti said on Monday.

The faculty is being deputed following instructions from Union Education Minister Dharmendra Pradhan to depute teams of professors and technical experts from IIT-Madras and IIT-Kanpur to examine all technical issues reported since the rollout of this year's post-examination re-evaluation services and assist the CBSE in ensuring a glitch-free process.

Responding to a PTI query, Director Kamakoti said the deputed team has experience in handling large-scale web portals and related hardware and software infrastructure.

''A couple of faculty or staff will be deputed, who have experience in handling large-scale web portals and related hardware or software infrastructure,'' he said.

''Their primary role is to perform a root-cause analysis and suggest quick remedies, if needed, followed by long-term solutions that will ensure a robust platform for the children,'' the director added.

The institute said the duration of the team's association would depend on the ''root causes'' identified during the analysis. ''They will be associated till the platform becomes robust,'' Kamakoti stated.

The CBSE recently faced criticism from students and parents over technical glitches, payment failures and access-related issues during the verification and re-evaluation process.

Earlier, the Education Ministry announced that an expert team from IIT Madras and IIT Kanpur will implement focused technological improvements of the systems and technical workflow and will specifically examine portal stability and server performance.

''The team will also examine the overall IT Infrastructure robustness and assist in taking corrective measures to ensure that login authentication/ user access systems/ payment gateways are accurate and in order,'' the ministry said.

Pradhan reiterated that ''student interests remain paramount'' and that all necessary corrective measures need to be undertaken by CBSE on priority to ensure a ''transparent, efficient and student-friendly system'', the ministry added.