CM Kejriwal launches doorstep delivery of 40 govt services
Delhiites will now get 40 government services, including driving license and marriage registration certificate, home-delivered, with Chief Minister Arvind Kejriwal Monday launching the doorstep delivery of public services, which he said is a "revolutionary change in governance".
Kejriwal said 30 more services will be included in the project in the next one month and the number will rise to 100 in two-three months.
Delhi residents can dial 1076 to place a request for doorstep delivery of services which will be provided from 8 am to 10 pm. However, the call center, set up to facilitate delivery of services, will function round the clock.
In the first phase, the AAP government will provide 40 services such as caste certificate, driving license, ration card, birth certificate, marriage certificate, water connection at the doorstep of Delhiites.
"It is a revolutionary work in governance. Delhiites will now not need to stand in queues in government's department.
"It will save people's time. Citizens will also not need to pay money to touts to get their work done," Kejriwal told reporters here.
He appealed to the media to highlight discrepancies in the implementation of the scheme so the government can ratify them in the next 10-15 days.
However, a five-judge Constitution Bench had on July 4 laid down broad parameters for the governance of the national capital, paving the way for the government to proceed with the scheme.
"I hope we will be able to overcome all hurdles and soon home delivery of ration will also become a reality," Kejriwal tweeted.
After police verification, 66 mobile sahayaks (facilitators) have so far been hired through the company to set up a call centre.
The company's head of operations, Manpreet Singh Arora, said Delhi has 11 districts which will have 6 mobile sahayaks and one supervisor each.
Arora said that more mobile sahyaks will be hired and police verification for them is under process.
Mobile Sahayak will be equipped with all necessary equipment such as biometric devices and a camera.
As per the plan, if a person wants to apply for driving licence, he or she will have to call at 1076 and give the details.
Thereafter, the agency will assign a mobile sahayak, who will visit the applicant's residence and get the required details and documents.
Delhi has witnessed a power struggle between the Centre and the AAP government since the party came to power in 2014. The AAP has often accused the LG of stalling its work at the behest of the Centre.
The apex court in a recent landmark judgment held that Delhi cannot be accorded the status of a state but clipped the powers of the LG, saying he has no "independent decision-making power" and has to act on the aid and advice of the elected government.