Amazon says multiple cloud services are down for users

Nearly 12,000 users reported issues with accessing the service, according to Downdetector.com, which tracks outages by collating status reports from a number of sources including user-submitted errors on its platform. AWS Lambda is a service that lets customers run computer programs without having to manage any underlying servers. Companies including T-Mobile US, Netflix and Autodesk have used AWS Lambda.

Amazon.com said multiple services at its cloud unit, AWS, were down for customers on Tuesday, and it was working to resolve the errors.

"We are continuing to experience increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region," the AWS status page showed. Nearly 12,000 users reported issues with accessing the service, according to Downdetector.com, which tracks outages by collating status reports from a number of sources including user-submitted errors on its platform. The outage may be affecting a larger number of users.

"We have identified the root cause as an issue with AWS Lambda, and are actively working toward resolution," it added. AWS Lambda is a service that lets customers run computer programs without having to manage any underlying servers.

Companies including T-Mobile US, Netflix and Autodesk have used AWS Lambda. Netflix, T-Mobile and Autodesk did not immediately respond to Reuters' requests for comment.

The AWS dashboard also indicates that 'Amazon Connect' is having issues, meaning customers using AWS for customer-service call centers will have issues. In April, Amazon had

reported outages in AWS and voice assistant service Alexa that showed more than 16,000 reports about Alexa at the peak of the disruption.

Other Amazon services like Amazon Music and Alexa were also impacted, according to Downdetector. Shares of Amazon were largely flat in after-market trading.

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