Alliance Air Apologizes After Delay in Wheelchair Assistance for Elderly Passenger

An internal investigation by Alliance Air revealed a delay in wheelchair assistance for an elderly passenger due to ground handling inefficiencies at Delhi airport. The incident was reported on social media, prompting the airline to apologize and investigate. The probe confirmed the wheelchair was provided within an hour.

An internal probe by Alliance Air discovered a delay by its ground handling agency in providing a wheelchair to an elderly passenger at Delhi airport. The incident was widely reported on social media, leading the airline to issue an apology and conduct an investigation. The findings determined that, contrary to allegations, the wheelchair was made available within an hour.

The airline’s report indicated that the passenger received wheelchair assistance immediately upon disembarkation and was never left unattended by the staff from the aircraft to the terminal exit. Allegations had suggested an 84-year-old Parkinson's patient waited over three hours; however, the airline maintained the delay was only 42 minutes, including baggage retrieval time.

Alliance Air acknowledged a lapse by its handling agents in not providing the wheelchair promptly upon aircraft arrival. The delay occurred as the passenger’s co-traveler opted to use their own wheelchair, concluding with the staff facilitating the journey from the terminal exit.