Delhi Metro to Conduct 10th Customer Satisfaction Survey: Your Feedback Matters!

Delhi Metro Rail Corporation (DMRC) is set to launch its tenth customer satisfaction survey from July 15 to August 14. The month-long survey will gather detailed feedback from commuters on various aspects of metro services. The survey aims to identify needed improvements based on passenger input.

The Delhi Metro is set to launch its tenth customer satisfaction survey starting Monday, aimed at collecting valuable feedback from its commuters. According to an official statement, this month-long online survey will run from July 15 to August 14. Participants can provide detailed feedback on individual topics through a comprehensive questionnaire.

According to the Delhi Metro Rail Corporation (DMRC), the survey seeks suggestions for any potential improvements. Commuters eager to participate can visit DMRC's official website, www.delhimetrorail.com, to submit their inputs in either English or Hindi. The survey covers seven key topics related to various facets of metro services.

Key areas for feedback include availability and accessibility, customer facilities, information dissemination, service quality, customer support, external facilities, security, and overall comfort. DMRC aims to use the survey results to evaluate and enhance different components of metro services, ensuring better experiences for its passengers.

(With inputs from agencies.)