Air India Enhances IVR System with Seven New Languages

Air India has improved its customer support by incorporating seven additional languages into its IVR system. The system now recognizes language preferences based on the user's mobile network. The move aims to reduce response times and enhance user experience. Special language assistance is available daily from 0800 to 2300.

Air India has taken a significant step in enhancing its customer support services by adding seven new languages to its IVR system. The newly incorporated languages include Marathi, Punjabi, Tamil, and Malayalam, on top of the already existing English and Hindi options.

The updated IVR system will now automatically recognize the customer's language preference based on their mobile network, thereby eliminating the need for manual language selection and reducing response times, according to a statement by the airline.

The seven languages added to the airline's round-the-clock customer support services are Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil, and Telugu. Air India has also set up five new contact centers, offering 24/7 assistance to customers worldwide with dedicated desks for premium and frequent flyers. Special assistance in Indian languages will be available from 0800 am to 2300 pm every day.