IndiGo Turbulence: Ministry Demands Swift Passenger Refunds Amid Massive Flight Disruptions

The civil aviation ministry instructed IndiGo to refund passengers for cancelled flights swiftly. With disruptions affecting thousands, IndiGo must process refunds by Sunday evening and deliver separated baggage within 48 hours. Failure to comply will lead to regulatory action. Dedicated cells have been created for passenger support.

In response to widespread disruption affecting thousands of passengers, the civil aviation ministry has mandated that IndiGo, the nation's largest airline, complete all refund processes for cancelled flights by Sunday evening.

This directive follows the cancellation of over 1,000 flights, marking the fifth consecutive day of significant operational issues for the airline. More than 400 flights were reported cancelled on Saturday alone. Further compounding the situation, the ministry insisted on no rescheduling charges for impacted passengers.

IndiGo has been instructed to establish dedicated support cells for refunds and alternative travel arrangements to avoid lengthy processes for affected passengers. The ministry emphasized that any delay or non-compliance could lead to swift regulatory action. Moreover, baggage separated from passengers must be returned within 48 hours.

(With inputs from agencies.)