IndiGo Passengers Demand Class Action for Service Deficiencies

A survey revealed 87% of IndiGo passengers support class action for service deficiencies. Conducted by LocalCircles, it highlights issues like refund delays, cancellations, and inadequate compensation. The survey received over 30,000 responses, with most advocating for the Consumer Protection Act 2019 provisions to address these grievances.

A recent survey has brought to light severe dissatisfaction among IndiGo passengers, with 87% pushing for the airline's service deficiencies to be addressed through class action under the Consumer Protection Act 2019. The survey, conducted by LocalCircles, was prompted by a wave of flight cancellations by IndiGo, which left many travelers stranded and aggravated over skyrocketing airfares.

The respondents shared grievances ranging from refund delays and deductions to unfulfilled insurance promises and unsanctioned itinerary changes. The lack of adequate compensation highlighted the fliers' frustration, especially following missed crucial flights. The survey's question on potential class action saw 87% of participants advocating for such measures, signaling strong support for legal redress.

Gathering over 30,000 responses from consumers across 303 districts in India, the survey underscores widespread discontent with IndiGo's operations. Passengers who either accepted cancellations or initiated them themselves reported receiving significantly less than the promised '100% refund,' further fueling calls for action by the government.

(With inputs from agencies.)