Navigating Chaos: How Kolkata Airport Tackled IndiGo Flight Disruptions

A senior Civil Aviation Ministry official inspected Kolkata Airport due to disruptions in IndiGo's operations. Despite widespread issues, Kolkata was least affected. Measures are underway to stabilize services, including enhanced staff deployment and passenger support.

In the wake of widespread disruptions in IndiGo's flight operations, a senior official from the Civil Aviation Ministry conducted a comprehensive review at Kolkata's Netaji Subhas Chandra Bose International Airport. The move aimed to ensure that passenger services remained smooth amid the chaos affecting airports nationwide.

Thousands of IndiGo flights have been canceled over the past eight days, leaving several passengers stranded and frustrated. However, among the country's metro airports, Kolkata has managed to maintain relative stability in its operations.

The ministry's director, Tanvi Sundriyal, inspected various passenger touchpoints and interacted with affected travelers. A review meeting with key airport stakeholders discussed strategies to streamline flight operations, enhance workforce deployment, and improve overall passenger experience.

(With inputs from agencies.)