IndiGo Compensation: Navigating Operational Turbulence

IndiGo is addressing recent operational disruptions by offering Rs 10,000 travel vouchers to passengers affected by flight cancellations or delays from December 3-5. This compensation is in addition to regulatory requirements. The airline is also reducing its winter schedule by 10% to stabilize operations.

IndiGo, grappling with substantial operational challenges, announced compensation measures on Thursday for passengers affected by flight disruptions from December 3 to 5. Each impacted passenger will receive travel vouchers worth Rs 10,000.

This initiative is above the standard compensation required by DGCA norms. IndiGo acknowledged the inconvenience faced by passengers due to severe congestion and extended delays.

The airline, India's largest, is under regulatory scrutiny and will cut its winter flight schedule by 10% in response to these disruptions. Previously flying approximately 2,300 flights daily, IndiGo is working to restore stability to its operations.

(With inputs from agencies.)