CSMIA: Setting Global Benchmarks in Aviation Excellence

Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai celebrated an outstanding year, achieving record passenger and cargo milestones and Level 5 Customer Experience accreditation. CSMIA also spearheaded major sustainability initiatives and digital transformations, positioning itself as India's leading aviation hub amid rapid sector expansion and emerging challenges.

Mumbai's Chhatrapati Shivaji Maharaj International Airport (CSMIA) has marked a milestone year, accomplishing key achievements such as Level 5 Customer Experience accreditation, a first in India and third globally. This accolade reflects its commitment to excellence in service amidst rapid aviation growth in India.

CSMIA has reported record-breaking numbers with 55.12 million passengers handled in 2024-25 and reaching 1.76 lakh passengers in a single day in November 2025. The airport has also handled record air traffic movements, reinforcing its role as a critical aviation hub in the region.

In addition to passenger milestones, CSMIA has recorded significant growth in its cargo sector, with a 17% increase in international cargo and state-of-the-art digital infrastructure developments. Investments in sustainability, digital initiatives, and partnerships with the Adani Foundation highlight CSMIA's continued commitment to advancing India's aviation sector.