Claim Kavach: Revolutionizing Motor Insurance with Unmatched Support

Policybazaar has launched Claim Kavach, a support program to enhance motor insurance claims experience. It provides customers a dedicated claims manager and 24/7 helpline to facilitate claims management, resolve issues, and offer digital support, ensuring a smooth, transparent, and efficient process for all motor insurance holders.

Policybazaar, a leading insurance platform in India, has unveiled Claim Kavach, a comprehensive program designed to transform the motor insurance claims process. This initiative aims to make the policyholder's journey smoother by reducing confusion and wait times, and offering step-by-step guidance through the claims procedure.

The program assigns a dedicated claims manager to each customer, providing continuous support from the initiation of the claim. It includes filing assistance and 24/7 access to trained specialists via a helpline for immediate help or urgent inquiries.

Policybazaar's escalation team intervenes when claims are delayed or rejected, working with insurers to facilitate resolution. Their efforts ensure fair and timely attention using expert guidance on common issues. The digital management of the entire process makes for a hassle-free customer experience without needing physical visits.

(With inputs from agencies.)