Vodafone Idea Fined for Abrupt Service Disconnection Causing Harassment to Senior Citizen

The District Consumer Disputes Redressal Commission in Central Mumbai has ordered Vodafone Idea to compensate a senior citizen with Rs 50,000 for mental harassment. The complainant experienced an abrupt disconnection of his mobile services and inability to use international roaming data during a visit to Zimbabwe.

The District Consumer Disputes Redressal Commission (Central Mumbai) ruled in favor of a senior citizen, ordering Vodafone Idea to pay Rs 50,000 in compensation for mental harassment.

The complainant faced an abrupt disconnection of his mobile services and was unable to use international roaming data while visiting Zimbabwe, leading to substantial inconvenience and financial burden.

Vodafone Idea was found guilty of service deficiency after failing to inform the complainant about roaming charges and arbitrarily cutting off the service, resulting in a bill of Rs 86,290.

(With inputs from agencies.)