Mukhya Mantri Seva Sankalp Helpline Sets Record for Complaint Resolution

The Mukhya Mantri Seva Sankalp Helpline (1100) achieves a 71% closure rate, the highest in India. Aimed at enhancing transparency in public service delivery, the helpline predominantly deals with complaints related to departments such as Jal Shakti Vibhag and HPSEBL.

The Mukhya Mantri Seva Sankalp Helpline (1100) in Himachal Pradesh has achieved a remarkable 71% closure rate, the highest in the nation, according to Gokul Butail, Principal Advisor to Chief Minister Sukhvinder Singh Sukhu.

During a press conference, Butail highlighted the state's Department of Digital Technologies & Governance's rollout of several flagship e-governance and digital projects to enhance transparency and efficiency in public service delivery. These initiatives aim to promote a citizen-centric approach across the state.

The helpline, operating daily from 7:00 am to 10:00 pm, has seen the majority of complaints originating from ten key departments, including the Jal Shakti Vibhag and HPSEBL. Water supply issues topped the list with 195,893 complaints, followed by electricity with 65,784 cases.

(With inputs from agencies.)