Shaping AI-Native Governance: A Transformative Potential for India

ServiceNow Vice Chairman Nick Tzitzon discusses the potential impact of AI-native government in India. He highlights the opportunity to enhance public services and protect citizen identity through AI, while addressing concerns about job displacement and advocating for skill development to boost productivity.

ServiceNow is eyeing a transformative role for AI-native governance in India, according to Vice Chairman Nick Tzitzon. Speaking at the Knowledge 2026 AI conference in Las Vegas, Tzitzon emphasized the potential for AI to enhance the quality of life, reduce costs, and safeguard data privacy within public services.

Tzitzon identified a significant opportunity for AI to drive improvements in India's healthcare and other public sectors. He praised the Indian government's commitment to digital innovation, pointing to a groundbreaking job search platform facilitating real-time translation.

In addressing concerns about AI job displacement, Tzitzon argued that AI would boost economic growth and create new jobs in India. He underscored the importance of skill development to adapt to AI advancements, asserting that technology will increase productivity and workforce resilience.