Left Menu
Development News Edition

Novel study reveals authentic behaviour at work leads to greater productivity

A novel study advocates that authentic behaviour, which means not faking your feelings, is more productive at workplace and leads to other benefits.

ANI | Washington DC | Updated: 04-02-2020 08:34 IST | Created: 04-02-2020 08:30 IST
Novel study reveals authentic behaviour at work leads to greater productivity
Representative image. Image Credit: ANI

A novel study advocates that authentic behaviour, which means not faking your feelings, is more productive at workplace and leads to other benefits. The novel study was co-authored by Chris Rosen, a management professor at the Sam M. Walton College of Business at the University of Arkansas. Rosen helped design and write a study led by Allison Gabriel, associate professor of management and organisations at the University of Arizona. They published their findings in the Journal of Applied Psychology.

"We found that people who put forth the effort to display positive emotions towards others at work - versus faking their feelings - receive higher levels of support and trust from co-workers," Rosen said. "These people also reported significantly higher levels of progress on work goals likely due to the support they received." From surveys of more than 2,500 working adults in a variety of industries, including education, manufacturing, engineering, and financial services, the researchers analyzed two types of emotion regulation people use at work: surface acting and deep acting.

Surface acting involves faking positive emotions when interacting with others in the work environment. One might be frustrated or angry on the inside, but the external appearance disguises those feelings. Deep acting involves trying to change how one feels internally. With deep acting, individuals try to feel more positively in order to be more pleasant when interacting with others. The researchers wanted to know if people regulated their emotions when interacting with co-workers, and, if so, why they chose to do this if there were no formal rules requiring them to do so. And then, what benefits, if any, did they receive from this effort?

The researchers identified four types of people who regulate their emotions with co-workers. Nonactors engage in negligible levels of surface and deep acting, low actors display slightly higher surface and deep acting, deep actors exhibit the highest levels of deep acting and low levels of surface acting, and regulators display high levels of surface and deep acting. Nonactors were the smallest group in each study, and the other three groups were similar in size.

Regulators were driven by "impression management," which the researchers defined as strategic motives that include gaining access to resources or looking good in front of colleagues and supervisors. Deep actors were much more likely to be motivated by "prosocial" concerns, meaning they chose to regulate their emotions with co-workers to foster positive work relationships and be courteous.

Regulators - those who mixed high levels of surface and deep acting - experienced emotional exhaustion and fatigue, the researchers found, whereas deep actors - those who relied largely on deep acting - had improved well-being. (ANI)

(This story has not been edited by Devdiscourse staff and is auto-generated from a syndicated feed.)

Download The Devdiscourse News App for Latest News.



All party meeting - Blocking dialogue not culture of Bengal, Mamata needs to speak up

If that happens, history will record it as the dark age of Bengal....

Diya Jalao for COVID 19: How Modi put Power Grids and power warriors at risk?

While Prime Minister Narendra Modis staunch supporters are busy in search of hidden science behind the sudden announcement of 9minutes9pm campaign but his ignorance of the actual science has put the nation in another danger. The scientists ...


Latest News

WHO's Tedros sends best wishes to UK's Johnson suffering COVID-19

World Health Organization WHO Director-General Tedros Adhanom Gheybresus sent his heartfelt good wishes to Boris Johnson on Monday after hearing that the British prime minister had been admitted to intensive care with COVID-19.I am thinking...

JPMorgan Q1 results announcement mistakenly released on Business Wire

JPMorgan Chase Co, the largest U.S. bank, accidentally released its first-quarter results announcement without any financial numbers on Monday via press release distribution site Business Wire. This was an error and we are reporting on Apr...

EU chief von der Leyen wishes UK PM Johnson 'a full recovery'

European Commission chief Ursula von der Leyen on Monday wished British leader Boris Johnson a full recovery after he was placed in intensive care suffering from COVID-19My thoughts are with Prime Minister Boris Johnson and his family this ...

South Carolina becomes latest U.S. state to issue 'stay at home' orders

The governor of South Carolina on Monday ordered all residents of the state to remain at home except for visits with family members or essential outings to get groceries, medicine or exercise, to help slow the spread of the coronavirus.Sout...

Give Feedback