Ola Electric Under Scrutiny for Consumer Complaints

The Ministry of Heavy Industries has tasked the Automotive Research Association of India with investigating consumer complaints against Ola Electric. The company, which benefits from FAME II and PM E-DRIVE schemes, faces scrutiny over consumer rights issues and misleading advertisements.

The Ministry of Heavy Industries (MHI) has instructed the Automotive Research Association of India (ARAI) to examine consumer complaints targeting Ola Electric.

Ola Electric, a recipient of benefits under the FAME II and PM E-DRIVE schemes, obtained its eligibility certification from ARAI, operating under the ministry's jurisdiction.

On October 7, the Central Consumer Protection Authority issued a show cause notice to the company over alleged breaches of consumer rights and misleading advertisements.

The FAME II and PM E-DRIVE schemes mandate that original equipment manufacturers, including Ola Electric, maintain service centers and offer warranty services to resolve consumer grievances.