Air India-Vistara Merger: A Leap Forward in Aviation Hospitality

Ahead of their merger next month, Air India and Vistara have successfully integrated over 140 systems and transferred 2.7 lakh reservations. More than 4.5 million Vistara loyalty members have also migrated. Significant efforts are underway to ensure a seamless experience post-merger, while Vistara routes and in-flight services remain intact.

In a major development in the aviation sector, Air India and Vistara have made significant progress ahead of their scheduled merger next month. The integration process has seen over 140 systems combined and 2.7 lakh reservations shifted to Air India’s database, a move expected to enhance customer experience.

Air India’s Chief Digital & Technology Officer, Satya Ramaswamy, assured that post-merger, the customer experience across digital platforms will be robust and seamless. With over 4.5 million Vistara loyalty members already migrated, the merger is set to retain the best aspects of both airlines, particularly in terms of aircraft and services.

Following the merger on November 12, Vistara-operated flights will bear the ‘AI2’ code, while Singapore Airlines is set to secure a 25.1% stake in the combined airline. Notably, Air India anticipates doubling its revenue from direct sales in the coming years, marking a significant stride in the airline’s growth strategy.