Union Minister's Air India Ordeal: A Call for Transparent Service

Union Minister Shivraj Singh Chouhan criticized Air India after being allocated a defective seat on a flight, prompting an apology from the airline. The incident sparked a probe by the DGCA and highlighted concerns about service standards following Tata's acquisition of the airline.

Union Minister Shivraj Singh Chouhan has expressed his dissatisfaction with Tata Group-owned Air India after being provided with a 'broken and sunk' seat during a flight. His remarks led to swift actions by both Air India and the Directorate General of Civil Aviation (DGCA) to investigate the matter.

Following the incident, the airline issued a formal apology and launched a comprehensive inquiry to ensure such situations do not recur. This episode raises questions about the quality of service since the airline's takeover by Tata. Chouhan emphasized the unethical nature of charging full fare for defective seating.

Secretary of Civil Aviation, K Rammohan Naidu, has instructed Air India to take corrective measures, while DGCA has demanded a report on the incident. Chouhan's statement sheds light on broader concerns about passenger service and expectations in air travel.