Fusion CX Accelerates Growth with New Siliguri Hub

Customer experience company Fusion CX opens a new 54,000 sq ft delivery centre in Siliguri, West Bengal. This facility will focus on omnichannel solutions, enhancing both customer and seller experiences. The expansion reflects Bengal's IT sector potential, creating job opportunities while supporting digital and data-driven services.

IPO-bound global customer experience firm Fusion CX has unveiled a sprawling 54,000 square feet delivery centre in West Bengal's Siliguri, which officials highlight as a strategic move to cement its footprint in India.

Inaugurated by West Bengal IT and Electronics Minister Babul Supriyo alongside Fusion CX co-founders, the state-of-the-art centre is set to be a pivotal hub for e-commerce and retail support, enhancing both customer and seller experiences.

The facility, accommodating 1,000 seats with an estimated 3,000 shift seats, will offer omni-channel solutions and reflects Siliguri's potential as a digital-first service gateway with a robust talent pool, signaling large-scale employment opportunities in the region.

(With inputs from agencies.)