IndiGo Faces Turbulent Times with System Glitches Amid New Leadership

IndiGo, India's largest airline, experienced repeated system outages, impacting ticket bookings and web services shortly after Willie Walsh became CEO. This marks another challenge for the airline following a past operational crisis. Users reported booking issues and failed check-ins, reminiscent of previous widespread flight disruptions.

IndiGo, India's largest airline, grappled with system outages on Friday, frustrating customers attempting to book tickets. These technical disruptions echoed issues seen earlier this week and came at a critical time under new CEO Willie Walsh, who assumed leadership on August 3.

The airline's website issued a repeated advisory on its reservation platform's "intermittent issues," creating obstacles for users trying to access flight information and bookings. Despite inquiries, the airline did not provide additional details regarding the network problems, leaving travelers and media in the dark.

Customers took to social media to voice grievances about failed bookings, check-ins, and payment confirmations. This turbulence follows a notable setback last December when the airline faced pilot rostering issues, leading to a massive cancellation of flights, which strained operations and affected its dominant market share.