Exotel Turns Eight, Eyes the Global Customer Communication Market

Cloud telephony platform Exotel celebrated its 8th-anniversary last week. Over the last 8 years, Exotel has grown to become the largest cloud telephony platform in Asia. With patented flagship products like number privacy, easy authentication, and lead management solutions, the growth of Exotel in the customer communication space has been phenomenal.

The company today has nearly 2,500 customers including Uber, Ola, Ekart, Aramex, Blue Dart, Fabelio, Swiggy, etc. With a global presence, Exotel works with some of the fastest growing companies in the BFSI, e-commerce, transportation, education, startup, and government sectors. They power nearly 10 million conversations every day and have connected over 3 billion people worldwide.

Innovations like the Heartbeat API, which gives customers the uptime of a virtual number, have taken Exotel closer to its goal of being the most reliable customer global customer communication platform.

Over the last year, Exotel has doubled in size with nearly 200 employees. Patented products like nOTP, an authentication system that works without any SMS or calls, and LeadAssist, a unique cost-efficient lead management system for marketplaces, were the highlights of the year. In addition to India, Exotel also has a growing presence in South East Asia, and Australia. They are also looking to expand to other geographies in the coming months.

Speaking of future plans, CEO & Co-founder, Shivakumar Ganesan said, "It has been a very rewarding journey watching Exotel grow from strength to strength. Our goal is to ensure that Exotel powers every customer conversation, both within and outside a call centre, for smoother customer experience. We have also seen that our platform is able to aid businesses to use communication to solve operational problems like productivity and efficiency improvement, decrease opex, etc."