SBI Resolves UPI Glitch Amid Customer Inconvenience

SBI customers experienced a four-hour disruption in UPI and mobile banking due to technical issues, which were resolved by 5 PM. The bank apologized for the inconvenience. The RBI continues to urge banks to enhance their systems to avoid such outages and ensure rapid resolution.

SBI customers faced significant inconvenience as they struggled to access UPI and mobile banking services for several hours on Tuesday due to unexpected technical issues. The disruption, which began around 12:30 PM, sparked widespread frustration and concern among the bank's vast customer base.

By 5 PM, SBI announced that the issues had been fully addressed, and services returned to normal. Despite the swift resolution, the incident highlighted the challenges faced by banks in maintaining seamless digital service operations. The exact cause of the outage remains unclear.

The Reserve Bank of India (RBI), concerned with service continuity, has been urging banks to fortify their backend systems, reduce outage durations, and ensure swift recovery. The RBI warns of stringent penalties for non-compliance.

(With inputs from agencies.)