Left Menu
Development News Edition

Air Canada urged to resolve system woes ahead of holiday travel - transport minister


Air Canada urged to resolve system woes ahead of holiday travel - transport minister
Image Credit: Wikimedia Commons

Canada's Transport Minister on Tuesday urged the country's largest carrier to resolve problems with its new reservation system, which has sparked an outpouring of complaints on social media. Transport Minister Marc Garneau said the regulator spoke with Air Canada about complaints of service delays due to changes with the reservation system ahead of the busy Christmas travel season.

"They (Air Canada) are very aware we are getting a lot of calls about this," Garneau told reporters in Ottawa. "I hope Air Canada can resolve its problem."

Customers took to Twitter to complain about changes to the carrier's booking system that resulted in delays. Montreal-based Air Canada said in a statement that it is undergoing "temporary issues" after replacing its aging booking system. The carrier said there have been some cases of customers encountering "technical issues and long wait times" as the carrier's agents adapt to the new reservation system.

"Call volumes and hold times are temporarily above normal and we have been working to address this," it said. The carrier added that "the number of customers affected is relatively small in terms of Air Canada's regular, overall activity and the new system is functioning largely as expected."

"Since Nov. 19 we have carried approximately 2.5 million customers, typical for this time of year," Air Canada said. Garneau said there was nothing the government could do to fix the situation and said it was his understanding that in certain cases people had filed complaints with Transport Canada.

"Air Canada is aware that many Canadians, especially at this time of the year, are disappointed with the situation."

(This story has not been edited by Devdiscourse staff and is auto-generated from a syndicated feed.)

Download The Devdiscourse News App for Latest News.


TRENDING

OPINION/BLOG/INTERVIEW

Beware! Maximum cyber criminals eye your personal data

A report of the World Economic Forum revealed that cyber security is increasingly becoming an issue of public security as the majority of cyber criminals are increasingly targetting individual internet users. This requires preventive measur...

WEF 2020: Trump seems politically correct in pulling out from Paris Agreement

If the survey of the World Economic Forum WEF is believed, Trump seems to enjoy the confidence of his people in flaying climate intuitions and climate activists. His preference for economic development over environmental protection not only...

From home to healthcare, here are Robotic innovations transforming lives

Lovot is equipped with more than 50 sensors such as thermography, microphone array, obstacle detection, and touch sensor to generate motion and emotions in real-time....

Translating words to deeds: Achieving gender parity in access to financial resources

... ...

Videos

Latest News

Mexican leader blasts critics after supporters hector grieving family

Mexican President Andres Manuel Lopez Obrador lashed out at critics on Monday after a group of his supporters angrily hectored members of a U.S.-Mexican family protesting to the government about the murder of their loved ones.Supporters of ...

Vijay Goel visits slum area in Manish Sisodia's constituency; slams AAP govt over failed promises

BJP leader Vijay Goel on Monday evening visited the Mahatma Gandhi camp in Shashi Garden, which falls under the Assembly constituency of Deputy Chief Minister of Delhi, Manish Sisodia, and interacted with the locals there. Most of the peopl...

UPDATE 4-U.S. Supreme Court lets hardline Trump immigration policy take effect

The U.S. Supreme Court gave the go-ahead on Monday for one of President Donald Trumps hardline immigration policies, allowing his administration to implement a rule denying legal permanent residency to certain immigrants deemed likely to re...

UPDATE 1-U.S. stock rally faces major test as China virus spreads

The latest rally in U.S. stocks is facing a serious test, as the SP 500 heads toward its worst loss in months on concerns over how the coronavirus will impact the global economy. So far, the selling has been measured, with most investors co...

Give Feedback