DARPG Releases August 2024 CPGRAMS Report: 63,773 Grievances Redressed, Pendency at 203,043

The CPGRAMS portal's integration with CSCs, which are available at over 500,000 locations and involve 250,000 Village Level Entrepreneurs (VLEs), has facilitated this substantial registration of grievances.

The Department of Administrative Reforms and Public Grievances (DARPG) has published the 25th monthly report for the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), covering August 2024. This report provides a comprehensive analysis of public grievances, their types, and disposal methods by States and Union Territories (UTs).

In August 2024, a total of 63,773 grievances were resolved by the States and UTs. However, the CPGRAMS portal reported a total of 203,043 pending grievances as of August 31, 2024.

The report highlights a significant influx of new users on the CPGRAMS portal, with 90,684 registrations in August 2024. Assam led with the highest number of new registrations, totaling 40,796. Additionally, the report notes that 39,276 grievances were registered through Common Service Centres (CSCs) during the same period. Assam again had the highest number of grievances filed through CSCs at 31,081, followed by Uttar Pradesh with 1,816 grievances.

The CPGRAMS portal's integration with CSCs, which are available at over 500,000 locations and involve 250,000 Village Level Entrepreneurs (VLEs), has facilitated this substantial registration of grievances.

Feedback collected by the Feedback Call Centre showed that approximately 54% of citizens were satisfied with the resolution of their grievances. For the States/UTs specifically, about 38% of feedback respondents expressed satisfaction. The report includes an analysis of state-wise satisfaction rates over the past eight months.

Uttar Pradesh recorded the highest number of grievances in August 2024, with 23,017 cases. Sixteen States and UTs received more than 1,000 grievances each during the month. Uttar Pradesh and Assam also led in the number of grievances disposed of, with 22,656 and 5,447 cases respectively. Fourteen States and UTs resolved more than 1,000 grievances in August.

The report also details the status of grants under the Sevottam Scheme for the financial years 2022-23 and 2023-24. Over the past three financial years, 533 training courses have been completed, training approximately 17,644 officers.

Key Highlights for August 2024:

Public Grievances Status: Of the 67,936 grievances received, 63,773 were addressed. The number of cases disposed of decreased from 70,067 in July 2024 to 63,773 in August 2024.

Pendency of Public Grievances: As of August 31, 2024, 23 States/UTs had more than 1,000 pending grievances. The total pendency rose from 198,869 cases at the end of July 2024 to 203,043 cases at the end of August 2024.

This report underscores ongoing challenges in managing public grievances and highlights the progress in grievance redressal systems, emphasizing the need for continued efforts to improve efficiency and reduce pendency.