Govt Expands e-Office, CPGRAMS & Digital Governance Under Special Campaign 5.0

By replacing physical files with electronic processing, e-Office is reshaping government work culture and ensuring a more sustainable and efficient administrative environment.

In a written reply to the Rajya Sabha, Minister of State for Parliamentary Affairs and Information & Broadcasting, Dr. L. Murugan, highlighted major advancements in India's digital governance ecosystem. He outlined the progress of e-Office, CPGRAMS, and multiple best practices adopted during Special Campaign 5.0, all aimed at creating a paperless, transparent, and citizen-centric administrative framework.

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e-Office: Transforming Government Workflow and Enhancing Efficiency

The e-Office platform, a Mission Mode Project under the National e-Governance Plan (NeGP) and implemented by the Department of Administrative Reforms and Public Grievances (DARPG), is now operational in 74 Ministries/Departments with 47,166 active users.

The system is designed to significantly improve file movement, decision-making, and managerial oversight through:

• Digital file management & workflow automation

• Time-stamped digital signatures ensuring accountability

• Instant inter-ministerial communication reducing administrative delays

• Enhanced record management through complete audit trails

By replacing physical files with electronic processing, e-Office is reshaping government work culture and ensuring a more sustainable and efficient administrative environment.

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CPGRAMS: A 24×7 Digital Platform for Nationwide Grievance Redressal

The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) provides citizens with a unified digital mechanism to lodge grievances related to Central Ministries, Departments, and State/UT authorities.

Key features include:

• 24×7 online access via portal and mobile apps (standalone & UMANG-integrated)

• Role-based access for every Ministry/Department and State/UT

• Unique grievance ID for real-time tracking

• Appeal facility for unsatisfied complainants

CPGRAMS has become a cornerstone of India's citizen grievance redressal ecosystem, enabling faster resolution and improved government responsiveness.

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Best Practices from Special Campaign 5.0: Strengthening Digital, Clean & Sustainable Governance

Special Campaign 5.0 showcased several innovative, citizen-oriented practices across Ministries and Departments:

Dak Chaupal – Department of Posts

A grassroots engagement model where postal teams meet communities to resolve service needs at their doorstep.

Amrit Samvaad – Indian Railways

Direct dialogue platforms at Amrit Stations, enabling real-time feedback and showcasing progress under the Amrit Bharat Station Scheme.

Clean Toilet Picture Challenge – MoRTH

Citizens using the Rajmarg Yatra App receive a ₹1,000 FASTag reward for reporting unclean NH toilets, strengthening public participation in highway sanitation.

Jute Bag Distribution – Ministry of Coal

Promoting an eco-friendly, plastic-free culture through wide distribution of jute bags.

Cyber Security Booklet – DFS

Launch of the booklet "Masoom and Samajhdaar" promoting safe digital financial practices.

Bio-Toilets at NCL Units

Enhancing green mining operations through installation of environment-friendly bio-toilets.

QR-Code Based Record Management – Income Tax Dept.

The AbhiLekhAbhi mobile app enables efficient file indexing and helped eliminate 24 compactors and 14 almirahs of outdated records.

Facial Attendance System – Postal Department

Successful rollout across Branch Post Offices in Tamil Nadu, improving transparency and workforce accountability.

Cyber Jagrit Bharat Quiz – WCD Ministry

An awareness-building initiative to enhance cyber security among government employees.

Pan-India E-Waste Management Drive – Ministry of Mines

Scientific collection and recycling of e-waste, promoting resource recovery and office Swachhata.

Joint Bank Cleanliness Drives – DFS

Banks jointly conducting campaigns to raise cleanliness awareness across their networks.

Krishi Rakshak Portal & Helpline (KRPH) – Agriculture Ministry

A grievance redressal portal for PMFBY beneficiaries, ensuring timely support for farmers.

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Future Roadmap: Strengthening Digital India Through Interoperability and Technology Adoption

The Government's forward strategy for digital governance includes:

• Interoperability across platforms for seamless data exchange

• Integration of automation, AI, analytics & cloud systems

• Expansion of paperless office functioning across Ministries

• Capacity-building for government personnel

• Enhanced digital safety awareness among citizens

• Stronger monitoring and evaluation frameworks

These efforts align with the broader vision of Digital India and Swachh Bharat, ensuring governance that is transparent, efficient, and environmentally sustainable.