Expanding the Voice of the People: Prajavani's Reach in Telangana

The Prajavani services in Telangana, launched by Chief Minister A Revanth Reddy, aim to address public grievances more efficiently. Plans are underway to expand these services to the grassroots level, ensuring easy access to grievance redressal. Key innovations include a unified digital platform and an efficient tracking system.

In a significant move to enhance public grievance redressal, the Telangana government is expanding its Prajavani services, aimed at facilitating resolution of citizens' complaints and petitions. This expansion comes under the directive of Chief Minister A Revanth Reddy, who is dedicated to bringing these services closer to the grassroots level.

Initiated on December 8, 2023, Prajavani, meaning 'voice of the people', is held twice a week to collect grievances from the public. The initiative will now reach the revenue division and mandal levels to reduce the need for citizens to travel to district headquarters or Hyderabad for assistance.

The initiative also includes a digital transformation plan, proposing a unified platform for tracking and handling grievances, along with an auto-escalation system for unresolved issues. This effort seeks to decentralize the grievance redressal process, ultimately increasing public trust and confidence in government responsiveness.