AI Revolutionizes Pet Insurance Claims Processing

WNS, a global BPM leader, has launched an AI-driven automated claims processing solution for Animal Friends Insurance. This innovative solution fast-tracks claims, reduces manual tasks, and enhances customer experience. Developed with SKENSE, WNS' cognitive platform, the solution complies with security and regulatory standards, significantly improving processing efficiency.

WNS, a global leader in Business Process Management (BPM), has announced the launch of its AI-driven automated claims processing solution for Animal Friends Insurance (AFI), a top UK pet insurer. This advanced solution leverages WNS Analytics' SKENSE platform, utilizing AI and Gen AI capabilities, to enhance claims processing efficiency.

The deployment of this solution has resulted in a 60% reduction in claims settlement timeframes and a 50% increase in data labeling productivity, greatly improving the customer experience. Developed with a focus on security and regulatory compliance, the cloud-based system minimizes manual interventions.

Keshav R. Murugesh, WNS Group CEO, emphasized the importance of faster claims processing in a competitive industry, highlighting WNS' commitment to leveraging AI/ML models and platform capabilities. Richard Mills, CEO of AFI, also praised the solution for reducing friction in the claims process, allowing customers to care for their pets without delays.