HCLTech Partners with Western Union for AI-Led Transition

HCLTech has teamed up with Western Union to transition the latter into an AI-led platform, establishing a technology centre in Hyderabad. The collaboration will leverage HCLTech's digital and AI solutions to enhance platform capabilities and improve customer experiences.

On Monday, IT giant HCLTech announced a strategic partnership with American financial services company Western Union to transform the latter into an AI-driven platform model.

According to a company statement, the partnership will see the creation of an advanced technology centre in Hyderabad.

Western Union aims to utilize HCLTech’s state-of-the-art digital, cloud, and AI solutions to boost platform capabilities and provide innovative customer experiences. The collaboration will involve data-driven decision-making and infrastructure enhancements for increased operational resilience.