Left Menu
Development News Edition

Handheld failures frustrate workforce and cost business, latest Panasonic research shows

Handheld devices with bar code readers on average fail more than 2.5 times a year and take 2.6 days to repair or replace

RealWire | Lincoln | Updated: 16-01-2020 17:44 IST | Created: 16-01-2020 17:44 IST
Handheld failures frustrate workforce and cost business, latest Panasonic research shows
RealWire

Handheld mobile computing failures are frustrating delivery drivers, warehouse workers, retailers, and emergency services personnel across the UK and costing business. On average, the handheld mobile computing devices with bar code readers fail more than 2.5 times a year[1] and take 2.6 days or more to replace or repair, according to workers in the latest research undertaken by Opinion Matters, on behalf of Panasonic TOUGHBOOK.

On average over 63% of workers felt their handheld device was more prone to failure than other technology devices they used. But in this fast-paced business world, device users were certainly not treating their handhelds with kid gloves. Workers reported device damage was caused by a wide variety of issues from drops and spills, to being left in freezing or melting hot conditions to being run over by vehicles!

Problem caused by:

Device dropped - 45%

Left it in a hot place - 20%

Just stopped working - 40%

Dropped in water - 12%

Run over by a vehicle - 8%

Spilt liquid on device - 16%

Left in a cold place - 7%

The most frequent damage from these accidents varied from battery, button and touchscreen issues to bar code reader failure.

Top reasons for failures were:

Battery problems - 39%

Touchscreen issues - 32%

Device stopped working properly - 24%

Broken screen- 22%

Buttons stopped - 15%

Bar code reader failure - 24%

Even when their devices were operating effectively, mobile workers still found them frustrating. The most annoying things about their handheld device were:

Slow or inaccurate bar code - 16%

Unable to use wearing gloves - 18%

Too heavy - 15%

Poor battery life - 18%

Poor screen sensitivity for signatures - 10%

The top design improvements they would like to see made to their handheld devices were:

Anti-scratch coating - 30%

Hand or shoulder strap - 28%

Heat reflective coating - 18%

Easier to clean - 21%

Hot swap batteries - 22%

Camera - 17%

And if these improvements were made and they had their perfect handheld device, workers promised huge increases in productivity as a result. Workers estimated that they would be 39% more productive on average.

Jan Kaempfer, General Manager of Marketing for Mobile Solutions Business Division - Europe, said: "There can be no doubt that mobile workers are feeling the frustrations of working with their current handheld mobile computing devices. As well as demotivating the workforce, these issues are having a huge cost and customer service impact on the businesses they work for."

"The pressures are high in the business sectors where these bar code scanning handheld devices are used because every second counts. The work environment is also often difficult and exposed, which has an impact on the number of device accidents and failure rates. As a result, it is more critical than ever that technology buyers understand the device design factors that will have the biggest impact on their workforce and their business– ergonomic design, rugged protection, and technology differentiators like hot swappable batteries and daylight visible screens."

[1] Based on a sample of 250 UK device users


TRENDING

OPINION / BLOG / INTERVIEW

China: A savior for emerging markets or a poison pill?

... ...

Future of Urban Planning: Artificial Intelligence guiding the way

Advances in emerging technologies like Artificial Intelligence and Machine Learning can help us understand our cities better and derive useful insights from real-time data collected through automated models....

Videos

Latest News

WHO to consider two Chinese COVID-19 vaccines next week

The World Health Organization will begin considering Chinas two COVID-19 vaccines for emergency approval next week, WHO Assistant Director-General Mariangela Simao said on Friday.China is promoting two vaccines, made by Sinopharm and Sinova...

New UK variant of coronavirus may be more deadly, says Boris Johnson

UK Prime Minister Boris Johnson on Friday said early evidence suggests that the new variant of coronavirus that was detected in England towards the end of last year may be associated with a higher degree of mortality.Based on preliminary da...

PM Trudeau sees 'new era' of Canada-U.S. relations before first call with Biden

Prime Minister Justin Trudeau stressed the common ground Canada and the United States share ahead of his first phone call with U.S. President Joe Biden later on Friday, adding that it was the start of a new era for the two countries.Trudeau...

Maha: Man killed over illicit relationship, accused held

A 51-year-old man was allegedlymurdered near Gumthala village in Nagpur district ofMaharashtra over an illicit relationship, police said onFriday.The accused in the case has been arrested, they said.The semi-decomposed body of the victim, i...

Give Feedback