Balancing Tech and Human Touch in India's Mutual Fund Space

Nilesh Shah, Managing Director of Kotak Mahindra Asset Management Company, highlighted the need to balance tech-savvy and physical interactions in India's mutual fund sector. Speaking at Global Fintech Fest 2024, he urged the industry to avoid digital exclusion and trapping, and emphasized blending technology with human touch for inclusivity.

Nilesh Shah, Managing Director of Kotak Mahindra Asset Management Company, emphasized on Thursday the necessity of balancing technology and human interaction in India's mutual fund space.

Speaking at the Global Fintech Fest 2024, Shah warned against creating a purely digital environment that could lead to digital exclusion or trapping. He stressed that technology must be inclusive and cater to all segments of society.

Shah reiterated the importance of leveraging technology to provide wisdom while maintaining the human touch, ensuring financial savviness across all demographics in India.