Algorithmic Barriers: South Africa's Struggle with Social Grant Exclusion

In South Africa, an automated algorithm-based income verification process is significantly hindering eligibility for crucial social relief grants. The system's flaws, including misinterpreting temporary inflows as stable income, leave many poor citizens like Brenda Mtshali without aid. Despite a high unemployment rate, millions remain unjustly excluded from vital support.

In South Africa, millions are being denied crucial social grants due to an algorithm-based income verification process.

The system misclassifies temporary financial resources, leaving individuals like Brenda Mtshali, who desperately need aid, without support.

Despite soaring unemployment rates, the flawed system excludes vast numbers from essential relief, prompting calls for a more inclusive approach.

(With inputs from agencies.)