India Post Payments Bank Wins Top Digital Payments Award for 2024–25

India Post Payments Bank stood out among its peers by securing the 1st Position among Payments Banks in India for the Financial Year 2024–25 as per the DFS Performance Index.

In a landmark recognition of its transformative role in India's digital banking landscape, India Post Payments Bank (IPPB) has been conferred the Digital Payments Award 2024–25 by the Department of Financial Services (DFS), Ministry of Finance. The award acknowledges IPPB’s exceptional performance and commitment to expanding digital payments infrastructure and promoting financial inclusion at the grassroots level.

The award was presented by the Union Minister of Finance & Corporate Affairs, Smt. Nirmala Sitharaman, along with Shri Pankaj Chaudhary, Minister of State for Finance, at a prestigious ceremony in New Delhi. Shri R. Viswesvaran, Managing Director & CEO of IPPB, and Shri Gursharan Rai Bansal, Chief General Manager & CSMO, received the award on behalf of the institution.

Leading the Charge Among Payments Banks

India Post Payments Bank stood out among its peers by securing the 1st Position among Payments Banks in India for the Financial Year 2024–25 as per the DFS Performance Index. This notable leap from a ‘Special Mention’ award in 2023–24 underscores the bank’s dynamic growth, customer-centric innovation, and operational efficiency in delivering digital banking services.

According to Shri R. Viswesvaran, MD & CEO, IPPB:

“This award is a testimony to IPPB’s relentless efforts in making digital financial services accessible, inclusive, and trusted. We are honoured by this recognition and remain committed to empowering every Indian citizen through innovative and secure digital banking solutions.”

A Mission-Driven Institution with a National Footprint

Launched on September 1, 2018, IPPB is a 100% Government of India-owned payments bank established under the Department of Posts, Ministry of Communications. It was envisioned as a vehicle to bridge the vast banking gap that existed across rural and semi-urban India by leveraging the unparalleled reach of India’s postal network.

• Over 3 lakh Postal employees, including Postmen and Gramin Dak Sevaks, have been trained to deliver doorstep banking services.

• IPPB operates across 1.65 lakh Post Offices, of which 1.4 lakh are in rural India, making it the most deeply penetrated bank in the country.

• Through a technology-driven, customer-friendly approach, IPPB reaches 11 crore+ customers in 5.57 lakh villages and towns.

The Power of India Stack and Doorstep Banking

Built on the foundational pillars of the India Stack—Paperless, Cashless, and Presence-less banking—IPPB is delivering innovative services through biometric-enabled smartphones and intuitive interfaces available in 13 regional languages.

Its Core Banking System (CBS)-integrated architecture supports frictionless transactions, digital KYC, Aadhaar-linked verification, and account management, all at the doorstep of the customer.

Key features include:

• Simple, secure banking via Aadhaar-enabled Payment System (AePS)

• Digital payments, remittances, bill payments, and mobile banking

• Access to third-party services like insurance, loans, and investments

Driving the Vision of Digital India and Financial Empowerment

IPPB is playing a pivotal role in realizing the Government of India’s vision of a less-cash, digitally empowered economy. Through a financial inclusion-first approach, the bank is reaching the unbanked and underbanked, especially in rural and tribal belts.

The institution has emerged as a trusted partner for the Digital India mission and the Financial Literacy Agenda, especially among women, elderly citizens, daily wage earners, and small business owners who were historically excluded from formal financial systems.

By delivering secure, low-cost, and intuitive banking experiences to every corner of India, IPPB continues to build financial resilience and dignity, aligning with the ethos that “Every customer is important, every transaction is significant, and every deposit is valuable.”

Recognition as a National Asset

The Digital Payments Award 2024–25 is more than a trophy—it is a recognition of a larger national transformation driven by inclusive fintech innovation. As India strides toward becoming a global digital powerhouse, IPPB stands as a model for how legacy infrastructure can be reimagined through technology and mission-driven governance.

With more partnerships in the pipeline, further enhancements in AI-led banking assistance, and scaling of doorstep financial services, IPPB is poised to play a leading role in India’s digital and financial future.