Revolutionary Digital Governance: Delhi's WhatsApp Project Set for Trials

Delhi's government is launching a WhatsApp-based governance project aimed at providing over 50 essential services online, including birth and caste certificates. Utilizing AI-driven chatbots, the project will offer seamless digital interactions and real-time updates, eliminating the need for physical office visits.

Delhi is on the brink of a digital revolution with its upcoming WhatsApp governance project targeting a December trial. The project integrates government services, making them accessible through WhatsApp in a faceless, user-friendly manner.

Prominent features include AI-enabled chatbots and dynamic interactions to handle service requests, notifications, and issuing documents like birth and caste certificates. This initiative is designed to enhance efficiency and accessibility, providing a 24x7 digital governance interface.

With nearly 50 government services to be available online, the Information and Technology Department is spearheading the implementation. A comprehensive dashboard will monitor interactions, ensuring timely updates and service delivery, streamlining government processes without lengthy office visits.

(With inputs from agencies.)