Speaking at an All India Conference on Railway Security here, Singh said the objective of the event is very significant as it gives an opportunity to identify and review the security preparedness of railway security apparatus and also how the forces can serve the passengers better.
"We need to explore the system of lodging online FIRs which will expedite investigation and help better control crimes," he said.
He further said that trains pass through areas affected by Maoism and insurgency, and therefore, the para-military forces need to have area-specific standard operating procedures to meet these challenges.
Singh also called upon the participants to think over points like regular patrolling, improvement in frisking process and alerts in emergency situations.
He assured full support of the Ministry of Home Affairs in enhancing security of passengers travelling by the Indian Railways.
Goyal stressed the need to build confidence of the train passengers and the Railway Protection Force (RPF) being friendlier to passengers.
He also complimented women squads for doing exceptional work.
Modernisation and leveraging technology in the RPF are some of the focus areas, he added.