An association representing air travelers has suggested that the government introduce an 'on the spot' passenger feedback system after completion of immigration clearance in major airports of the country which could be used to review and enhance the performance of officials.
"We draw your kind attention to the technology-driven simple system in vogue in Singapore, major airports in China etc. wherein passengers' feedback is obtained electronically while passing through the counter after completion of immigration clearance.
"This is accomplished by simply pressing the appropriate feedback buttons categorized as 'very good', 'good', 'average' and 'not satisfactory' without having to spend an extra minute in filling up any form etc," Secretary General of the Air Travellers Association S Asokan said in a letter addressed to the Home Secretary last month.
"At the end of each shift, the performance of each officer can be reviewed by the superior officer based on passengers' assessment.
"The system can be further encouraged through reward, recognition scheme," Asokan said in his letter to the Union Home Secretary.
It will enhance the experience of passengers passing through immigration counters and the image of the country, he said.
"The association sincerely feels the Ministry of Home Affairs and the Bureau of Immigration can advise the respective airport operator to add this 'on the spot' simple survey system embedded to immigration counters, at least to start with metro airports and at the country's busiest IGI airport as a pilot project", he said.
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